Privacy Policy

Last Updated: June 26, 2025
Business Name: Evolve Now
Website: www.evolvenow.net.au
Contact Email: [email protected]
Phone Number: 0405 243 636

 

1. Overview

At Evolve Now, we value your trust and are committed to protecting your privacy. We understand the importance of handling personal and sensitive information with care, especially in the context of delivering accredited Mental Health First Aid (MHFA) training.

This Privacy Policy outlines how we collect, use, store, and safeguard your personal data. It is designed to help you understand what information we gather, how and why we use it, and the rights you have regarding your data.

1.1 Scope

This Privacy Policy applies to all personal information handled by Evolve Now, including information collected through our:

  • Website

  • Course registrations

  • Communication platforms (email, phone, social media)

  • Third-party systems used in the delivery of our services

It applies to our team members, contractors, and third-party providers acting on behalf of Evolve Now, all of whom are required to uphold our privacy standards.

1.2 Definitions

  • Personal Information: Data that identifies or could reasonably identify an individual, such as your name, contact information, or employment details.

  • Sensitive Information: A type of personal information that includes details such as racial or ethnic origin, health status, religious beliefs, sexual orientation, and more.

  • Health Information: Any information about an individual’s physical or mental health, including disabilities, treatment history, or medical needs.

  • Privacy Laws: Refers to the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other relevant state or territory data protection laws.

2. Our Responsibilities

Evolve Now is committed to complying with the Privacy Act and all applicable privacy principles. We only collect personal information necessary to deliver our training and support services. We:

  • Use data lawfully and transparently

  • Protect it with appropriate security safeguards

  • Limit access to authorized personnel only

  • Respond to privacy concerns quickly and respectfully

3. What Information We Collect

Depending on your interaction with us, we may collect:

  • Your full name, email address, phone number, and postal address

  • Your organization, job title, or NDIS affiliation (if applicable)

  • Health or accessibility requirements for training (if disclosed)

  • Course enrollment, participation, and certification details

  • Feedback and communications with us

  • Payment or invoicing information

We collect sensitive or health information only with your consent and only when it directly supports your safety and learning experience.

4. How We Collect Information

We collect information through the following methods:

  • Online forms on our website

  • Email, phone calls, or direct messages

  • Event registrations and MHFA course bookings

  • Third-party platforms we use for course delivery, email, and payment services

Cookies or other analytics tools may also collect anonymous website usage data.

5. Why We Collect Your Information

We use your information to:

  • Register you for MHFA training

  • Confirm payments or invoices

  • Share course details, reminders, and resources

  • Issue certification or report attendance to MHFA Australia

  • Provide personalized support, including adjustments for accessibility or health

  • Fulfill legal, accreditation, or reporting obligations

We only use your information in ways that are directly related to your engagement with us.

6. Data Storage and Protection

Your data is stored securely in protected systems. We implement:

  • Encryption and access controls

  • Password-protected systems

  • Limited access to trained and authorized personnel only

We retain information only as long as needed for service delivery or legal compliance, and we securely dispose of it when no longer required.

7. Third-Party Services and Links

7.1. Sharing with Third Parties

We may share your information with:

  • MHFA Australia (for certification and compliance)

  • Secure platforms for training, email, customer management, or invoicing

  • Legal authorities when required by law

All third-party providers are required to handle your data with the same care and security we do.

7.2. External Websites

Our website or communication materials may contain links to third-party websites. These are outside our control and not covered by this Privacy Policy. We encourage you to read the privacy policies of any third-party site before submitting personal information.

8. International Disclosure

While most of our operations are based in Australia, in some cases we may share your information with third-party services hosted or operated overseas. These parties may include:

  • Software providers (e.g., cloud-based platforms)

  • MHFA affiliates or training partners outside Australia

Where this occurs, we ensure the data is protected under contracts or privacy standards comparable to Australian law. If such protection cannot be confirmed, we will seek your consent before transferring data internationally.

9. Access and Correction

You have the right to:

  • Request a copy of the personal information we hold about you

  • Ask for corrections to any inaccurate or outdated data

  • Request that we associate a statement with any information you believe is incorrect

To request access or make a correction, contact:
 📧 [email protected]
 📞 0405 243 636

We may need to verify your identity before providing access. Most requests will be completed within 30 days. If we cannot meet your request, we’ll explain why and let you know how to escalate your concern.

A small administration fee may apply if your request involves extensive resources and is not related to a correction.

10. Privacy Complaints

If you’re concerned about how your information has been handled, we encourage you to contact us directly. We aim to:

  • Acknowledge your concern quickly

  • Investigate the matter thoroughly

  • Resolve the issue and provide a written response within 30 days

If the matter is complex and requires more time, we will keep you updated throughout the process.

If you're not satisfied with the outcome, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC):
 📞 1300 363 992
 🌐 www.oaic.gov.au

11. Contact Us

If you have any questions about this policy or wish to request access, corrections, or raise a concern, please contact:

Privacy Contact
 Lydia O’Connor
 📧 [email protected]
 📞 0405 243 636
 🌐 www.evolvenow.net.au

12. Updates to This Policy

We may review and update this Privacy Policy to reflect changes in laws, technology, or our services. The most recent version will always be available on our website.

You are encouraged to check back regularly. If significant changes are made, we may also notify you via email or during your next engagement with us. A printed copy is available on request.

 

✅ This policy is designed to provide transparency, respect, and control over your personal information—because your trust matters to us at Evolve Now.